What countries can you ship to?
We can only accept orders through our website for customers located in Canada and the US. If you are outside of North America, please click here to place your order through our Etsy shop.
How long will it take to ship my order?
Most items are shipped within 1-2 weeks; every necklace is handcrafted to order.
Where does my order ship from?
All orders ship from our headquarters in Kitchener, Ontario, Canada.
How much does shipping cost?
We are pleased to offer flat rate shipping worldwide. Shipping upgrades are available at checkout.
Canada untracked: $4 CAD
Canada tracked: $16 CAD
Canada express: $21 CAD
US standard: $7 CAD
US express/courier: $35 CAD
How long does shipping take?
Actual shipping time can vary based on time of year and shipping carriers used. In general, shipments typically arrive within these time frames:
Canada untracked: 4-20 business days
Canada tracked: 3-10 business days
Canada express: 1-5 business days
US standard: 1-2 weeks
US express/courier: 1-3 days
Will I have to pay customs or import fees?
If you are outside of North America, then maybe. Buyers are responsible for any customs and import taxes that may apply. Please note that these additional charges are out of our shop's control. We are not responsible for delays due to customs.
How do I know what size necklace or ring to order?
It is easy to determine the best necklace length or ring size. Please visit our Sizing Help page to find out how to do this with items you already have at home.
What is the material of the jewelry pieces?
All pieces are solid sterling silver, and are nickel, lead and cadmium-free. No need to worry about wearing unsafe metals around your little one!
How should I care for my jewelry?
Try to keep your items dry and free from chemicals and lotions as much as possible.
Always store your clean, dry jewelry in a bag like the one provided.
To clean: you can gently clean dull pieces with warm, soapy water (rinse thoroughly!) and buff with a soft cloth.
Sterling silver does eventually tarnish depending on climate, exposure to humidity, and individual body chemistry. To remove tarnish, polish with the included polishing cloth (no water is needed).
If you have any other questions, please contact us at firstname.lastname@example.org and we'd be happy to chat!